1. Acceptance of Terms

By accessing and using the website and services of SWATRIX INNOVATIONS PRIVATE LIMITED ("Company," "we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

SWATRIX INNOVATIONS provides the following services:

• Business Process Outsourcing (BPO): Customer support, data processing, financial services, and back-office operations
• Knowledge Process Outsourcing (KPO): Data analytics, market research, AI/ML solutions, and research & development
• EdTech & Professional Training: Online courses, certification programs, corporate training, and skill development

3. User Accounts

3.1 Account Creation

To access certain features of our services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

3.2 Account Termination

We reserve the right to terminate or suspend your account at any time, with or without notice, for any reason, including violation of these terms.

4. Use of Services

4.1 Permitted Use

You may use our services only for lawful purposes and in accordance with these terms. You agree not to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Transmit any harmful or malicious code
• Attempt to gain unauthorized access to our systems
• Use our services for any commercial purpose without permission

4.2 Prohibited Activities

The following activities are strictly prohibited:

• Reverse engineering, decompiling, or disassembling our software
• Creating derivative works based on our content
• Removing or modifying any proprietary notices
• Engaging in any form of data mining or harvesting
• Interfering with the proper functioning of our services

5. Intellectual Property Rights

5.1 Our Content

All content, including but not limited to text, graphics, logos, images, audio clips, video, and software, is the property of SWATRIX INNOVATIONS or its content suppliers and is protected by copyright and other intellectual property laws.

5.2 User Content

By submitting content to our platform, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, and distribute such content in connection with our services.

5.3 Trademarks

The SWATRIX name, logo, and all related names, logos, and marks are trademarks of SWATRIX INNOVATIONS and may not be used without our prior written consent.

6. Payment Terms

6.1 Fees and Charges

Certain services may require payment of fees. All fees are non-refundable unless otherwise specified. We reserve the right to change our fees at any time with reasonable notice.

6.2 Payment Methods

We accept various payment methods as specified during the checkout process. You agree to provide accurate payment information and authorize us to charge your chosen payment method.

6.3 Refunds

Refund policies vary by service type. Please refer to the specific refund policy for each service or contact our customer support for more information.

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

8. Disclaimers and Limitations of Liability

8.1 Service Availability

We strive to provide continuous service availability, but we do not guarantee that our services will be uninterrupted or error-free. We reserve the right to modify or discontinue services at any time.

8.2 Limitation of Liability

To the maximum extent permitted by law, SWATRIX INNOVATIONS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from your use of our services.

8.3 Warranty Disclaimer

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

9. Indemnification

You agree to indemnify and hold harmless SWATRIX INNOVATIONS, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these terms.

10. Termination

10.1 Termination by You

You may terminate your account at any time by contacting our customer support or using the account termination features available in your account settings.

10.2 Termination by Us

We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including breach of these terms.

10.3 Effect of Termination

Upon termination, your right to use our services will cease immediately. Provisions that by their nature should survive termination shall remain in effect.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

11.2 Dispute Resolution

Any disputes arising from these terms or your use of our services shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 2015, with the seat of arbitration in Bengaluru, Karnataka.

12. Force Majeure

We shall not be liable for any failure or delay in performance under these terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or government actions.

13. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These terms, together with our Privacy Policy, constitute the entire agreement between you and SWATRIX INNOVATIONS regarding the use of our services and supersede all prior agreements and understandings.

15. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes by posting the updated terms on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the new terms.

16. Contact Information

If you have any questions about these Terms of Use, please contact us:

• Email: legal@swatrixinnovations.com
• Phone: +91-9876543210
• Address: Swatrix Innovations Private Limited, 2739,15th cross, 27th Main Rd, PWD Quarters, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102

17. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.